Shipping policy

IMPORTANT please read carefully;

• Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations. 

• All items will be shipped 1-2 business days after your order is placed. We do not promise same day shipping, although we try to make it happen! Items are shipped Monday through Friday.
• Sometimes delivery can be somewhat faster, or sometimes a little slower, so please allow up to 15 business days for delivery. If your package hasn't arrived within the time you were quoted at checkout, and your tracking does not show a delay notice, please CONTACT US so we can review your order details. We can't be responsible for the errors or delays of others in delivering your package, but we will do what I can to locate the package for you.
• We can NOT be responsible for lost or stolen packages. We cannot track or replace any UNTRACKED packages. Oversize letters in Canada are not tracked, traceable or replaceable if lost or stolen. 
• Sometimes there are duties, taxes or fees due depending on what country you live in. You will have to check your customs regulations.

Shipping Rates:

Shipping rates vary from country to country. We use live shipping rates provided by our integration with Canada Post & UPS. These use the weight of your order and your location, based on the address you provide, to give you shipping rates. Unfortunately shipping rates will be calculated after you have checked out.

NOTE: We don't offer next day delivery. If you are quoted "2-3 business days" when you choose a service rate, that does not include the day it is shipped, nor does it include weekends or holidays. This does not include our time needed for order processing or fulfillment.